Wiscraft’s new Communications Center opened in August with a goal of creating ‘white collar’ opportunities for employees who are blind.  Its objective is to support both internal customers and external clients.  Wiscraft will leverage the center to better promote its production, marketing, and public relations strategies.  In addition, the center will support outside clients who wish to outsource call center operations.  Let Wiscraft handle the phones while you focus on your true business.

The Communications Center started with one agent and has grown to three in less than three months.  Agents, referred to as CSRs, use adaptive technology, computers, and telephone equipment to perform their duties.  Since inception, the agents have been working on customer satisfaction calls for a partner of Wiscraft, and Wiscraft public relations tasks.  Recently, the center has begun bidding on a number of commercial contracts.  It also is seeking new telephony equipment in order to build infrastructure to handle growth, improve quality, and better serve our customers.  The Wiscraft Communication Center would also love your help.  We could use your call-center expertise, and we hope you refer anyone who is blind and interested in such a career to us.